Bitstarz Withdrawal, Deposit and Bonus Problems: What to Do

Why is my Bitstarz withdrawal still pending, and why is the money not in my balance yet? Most often a payout stays pending because account verification is unfinished or the bonus playthrough tied to the balance has not been cleared.

A payout that stays pending longer than expected

You requested a withdrawal, the status shows as pending, and the funds have neither left the balance nor reached you.

• Identity or address verification was never completed.
• Bonus funds are still tied to the balance and the playthrough is open.
• The payout method details do not match the name on the account.
• A recent deposit has not yet settled on the casino side.
• Several withdrawal requests are queued and the earlier ones hold the rest.

1. Open your account profile and check whether any document request is still open.
2. Upload the missing document in a clear, full-frame photo if one is requested.
3. Check the bonus section for an active offer with unfinished playthrough.
4. Clear the remaining playthrough before requesting the payout again.
5. Return to the cashier and compare the payout details with your account name.
6. Correct any mismatch in the payout details and save the change.
7. Check that your most recent deposit shows as settled on the balance.
8. Cancel duplicate pending requests so only one payout is open.
9. Confirm the request went through and note the status shown.
10. Keep the balance untouched while the payout is pending.
11. Contact support with the payout reference if the status has not moved after verification is complete.

Contact support once verification is finished, the playthrough is cleared and the payout still shows as pending.

A deposit that left the bank but is missing from the balance

Your bank shows the payment as sent or held, yet the casino balance has not changed.

• The payment is still moving between the bank and the casino.
• The deposit was sent to a different account or reference than the one on your profile.
• The payment was declined by the bank after it left your side.
• A bonus code entered with the deposit did not apply.
• The balance display is out of date on the open page.

1. Refresh the page and log out and back in to reload the balance.
2. Compare the amount sent with the amount shown in your transaction history.
3. Check the bank statement for a pending or reversed status on the payment.
4. Confirm the payment reference matches the details shown in your account.
5. Re-enter the deposit page only after the bank shows the payment as completed.
6. If a code was part of the deposit, check whether it applied to the transaction.
7. Wait for the bank status to settle before sending anything again.
8. Contact support with the bank reference if the history stays empty after the bank confirms completion.

Contact support as soon as the bank confirms the payment completed while your casino history shows nothing.

A welcome offer or free spins that never arrived

You registered or deposited for an offer, but no bonus or free spins appear in your account.

• The offer was not selected before the qualifying deposit.
• A https://bitstarz.gr.com/ bonus code was typed with a typo or in the wrong field.
• The deposit did not meet the condition that triggers the offer.
• Free spins sit in a separate section rather than the main balance.
• An earlier offer on the account is still active and blocks the new one.

1. Open the bonus or promotions section of your account and look for the offer there.
2. Check the free spins section separately from the cash balance.
3. Compare the code you entered with the one shown for the offer, character by character.
4. Confirm the qualifying deposit was made after the offer was selected.
5. Finish or cancel any earlier offer that still shows as active.
6. Note the time of the deposit and the name of the offer.
7. Contact support with those details if the offer still does not appear.

Contact support once the qualifying deposit is confirmed and the offer is still absent from every bonus section.

Games that fail to load in a phone browser

A game spins on a blank screen, freezes mid-round, or the lobby itself will not open on your phone.

• The mobile connection has dropped or is switching networks.
• The browser holds old cached data from a previous visit.
• Too many tabs or background pages are using the phone memory.
• A browser extension or content blocker is stopping the game files.
• The game is still loading and the screen looks frozen.

1. Switch from mobile data to Wi-Fi, or the other way round, and reload the page.
2. Close other tabs and background pages to free memory.
3. Clear the browser cache and cookies, then sign in again.
4. Disable content blockers or extensions for the site and reload.
5. Try a different browser on the same phone.
6. Give a slow-loading game a little time before closing it.
7. Contact support with the game name and a screenshot if the problem survives a second browser.

Contact support when the same game fails in two different browsers on a stable connection.

Finish verification and clear any open bonus playthrough before you request a payout, because that single habit prevents most stalled withdrawals, missing deposits and uncredited offers.